Privacy Policy

Privacy Policy

Effective Date: 14th January 2024

1. Introduction

Welcome to Run Stark ("we", "our", or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when using our mobile app and coaching services.

2. Who We Are

We are a UK-based business providing personal coaching and fitness support services to runners. Our registered business address is: 

71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

If you have any questions about this policy, please contact:

Email: Info@runstark.co.uk
Phone: 07902 149067

3. What Data We Collect

We may collect and process the following personal data:

• Identity Data: name, date of birth, gender
   
• Contact Data: email address, phone number
   
• Health and Fitness Data: running metrics, fitness goals, progress data, injuries (if disclosed)
   
• Technical Data: device type, IP address, app usage data
   
• Payment Data: billing information (handled securely via third-party payment processors)
   

4. How We Use Your Data

We use your personal data to:

• Provide coaching services and personalised fitness plans
   
• Manage your account and respond to inquiries
   
• Improve our app and services
   
• Send service-related notifications and updates
   
• Comply with legal obligations
   

5. Legal Bases for Processing

We process your data based on the following lawful grounds:

• Consent – for marketing communications and certain fitness data
   
• Contract – to provide our coaching services to you
   
• Legal Obligation – for record-keeping or other legal compliance
   
• Legitimate Interests – to improve services and ensure security
   

6. How We Share Your Data

We do not sell your personal data. We may share your data with:

• Technology providers who support our app and website
   
• Payment processors
   
• Legal or regulatory bodies where required by law
   

7. International Data Transfers

Your data is primarily stored and processed within the UK. If any data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

8. How Long We Keep Your Data

We retain your personal data only as long as necessary:

• For the purposes we collected it
   
• To satisfy legal, accounting, or reporting requirements
   

9. Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you
   
• Request correction or deletion of your data
   
• Withdraw consent (where processing is based on consent)
   
• Object to or restrict processing
   
• Data portability
   

To exercise any of these rights, please contact us at info@runstark.co.uk.

10. Security Measures

We use appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or misuse.

11. Cookies and Tracking

Our app may use cookies or similar technologies to improve user experience. You can manage cookie preferences through your device or browser settings.

12. Changes to This Policy

We may update this policy occasionally. We will notify you of any significant changes via the app or email.

13. Contacting the Regulator

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk